Returns & Exchanges
Due to the handmade nature of each textile used in each item of Jazal Color store the patterning or color will vary slightly and may have small beautiful imperfections like us. No two are the same. If you are not satisfied with your purchase, please email to [email protected] Include your name, order number and concerns about your purchase.
We want you to be happy with your item. Purchases made within 7 days of receipt date are eligible for a 100% refund. Please contact us via email before you return your item for approval. Your refund will go back on your credit card or paypal account depending on your payment type for the amount of the item.
All sales items are FINAL SALE items and don’t qualify for refund or exchange.
Exchanges / Cancellations
The exact item you ordered may no longer be available. Please review your order before placing it. Whether is an exchange or cancellation mail back the unworn item within 7 days of receipt.
Our processing period before shipping is 1 to 2 business days. If you want to cancel an order send an email to [email protected] as quick as possible, we cannot guarantee we will be able to cancel an order once it has been shipped from our shop.
Customers are responsible for return shipping costs or additional fees. We suggest to add tracking number and insurance for returned items as we are not responsible for lost or damaged returns. Used items will be denied for return.
Jazal Color is not responsible for any customs fees, taxes, shipping or additional fees related with your return package.
From Jazal Color to the world with love.